The Gearlaunch Customer Service Solution

ShopifyCustomerService-Smileys-Logo2.png

Great service, delivered time and time again

  • GearLaunch's multi-lingual customer support team is available via phone and email 7 days a week to provide world class support to your customers. 
  • Get information direct from the source. Your customers have access to GearLaunch agents that have full insights into their order. 
  • Happy agents means happy customers. At GearLaunch 95% of our agents continue their tenure with us year after year.  

Building you a premium brand 

  • 8 out of 10 U.S. consumers say they would pay more to for superior customer service. By offering a high quality experience to accompany your products, your brand gains value.
  • Our team represents your brand and acts as an extension of your store. We never want customers to feel like they are talking to a 3rd party.

Freeing up your time and growing your business 

  • We don’t want you to spend your time as a customer service go-between, so we have tools to encourage your customers to contact us directly. This way, you can focus on increasing revenue knowing we are here to support you along the way. 

Maximizing your customer lifetime value

  • 86% of consumers quit doing business with a company because of a bad customer experience. We go the extra mile to secure repeat business. 

  • We always want to create a positive customer experience. If the customer is not satisfied with the fit of their item, our team will exchange the item at no cost to you. 
  • GearLaunch stands behind our quality and will replace any items that do not meet our standards—at no extra cost to you or your customer.

 

Visit the GearLaunch blog to read more about why customer service matters. 

CS MATTERS.jpg